Video Call Service

The Video Call service is one of the new technologies launched by the Arab Islamic Bank to connect with the public through the bank's mobile application, online banking services, and the bank's website. It allows both customers and non-customers to directly communicate with customer service representatives using video technology, with ease and security. This service offers numerous benefits, enabling customers to complete various banking transactions and get quick answers to their inquiries, as well as activate or block cards and access many other banking services. This service is available every day of the week from 8:00 AM to 11:00 PM at no cost.

Services Provided through the Video Call Service:

Cards

Issuing an instant debit card
Issuing a new Shopping Card
Requesting an Easy Life card
Requesting a credit card
Issuing a new PIN or replacing a lost one
Adding an account to the Visa card
Activating a new or suspended card
Blocking a card
Resetting the incorrect PIN attempts counter
Requesting the activation of the Shopping Card account

Inquiries

Information about the bank's services, programs, and their benefits
Account inquiries
Inquiry about online banking/mobile banking services
Inquiry about the pre-booking service
Inquiry about ATM services
Inquiry about SMS services
Inquiry about an unprocessed financing request
Inquiry about the electronic card

Other Services

Requesting a sub-account
Requesting new financing
Issuing a new checkbook
Activating online banking
Updating data

How to Access and Use Video Call

You can access the Video Call service through the mobile banking app or online banking services via the bank's website.

1. Open the app

2. Select the "Video Chat" service from the "Our Services" menu

3. A box will appear with the "Start Conversation" option—click on it

4. The customer will see and hear the employee

Additionally, the service can be used without logging in by following these steps:

Under the "Our Services" section in the mobile banking app, choose "Video Chat"

Enter your name and mobile number

Then press "Start Video Chat"