We care about our customers and pay close attention to them; therefore, we strive to make their banking experience unique, efficient, and simple.

The AIB worked to build Palestine's most modern contact center, which will be the first platform to offer integrated banking services for communicating with customers around the clock, resolving problems, answering inquiries, receiving complaints, and providing services to them at any time and from anyplace.

You can reach us via one of the following channels:

  • Email aib@aib.ps
  • WhatsApp application: 00970562242242
  • Facebook Messenger: click here
  • Direct number: 1700222000, from outside Palestine via 0097022941831.
  • Website: Click here.

Basic Services Provided by Our Contact Center

  • Customer Service and Care
    • Providing a solution to any inquiries received through the contact center, assisting customers, and resolving any issues that may face them while utilizing the bank's services and facilities
    • Providing technical support to customers regarding electronic services
      • Internet banking
      • Mobile banking
      • Advance booking
      • Cards
      • ATMs
  • Submitting service requests through the phone, such as
    • Card Requests
    • Check Book Requests
    • Financing
  • Inquiry Service: Providing account-related inquiry services
    • Balance inquiries
    • Account statements
    • Check book status
    • Card status
    • The status of internet banking and mobile banking
    • Funding status
  • Information services: providing callers with the following information:
    • Savings programs
    • Financing Options
    • Cards
    • Branch and ATM locations
    • Electronic banking services